ICMS UK Privacy Policy

1. Who We Are

Company Name: Intelligent Customer Management Solutions Limited
Company Number: 14621191
Registered Office: 31 Dover Street, Mayfair, United Kingdom
Email: enquiries@i-cms.co.uk
Telephone: +44 20 3885 6849

For the purposes of UK data protection law, we are the Data Controller of the personal data described in this Policy.

2. What Personal Data We Collect

When you submit a contact form on our Website, we may collect:

• Full name
• Email address
• Mobile number
• Company name
• Message content

We may also automatically collect limited technical data when you visit our Website, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Responding to Enquiries
To respond to messages or requests submitted via our Website.
Lawful basis: Legitimate interests.

Website Analytics and Improvement
To analyse and improve the performance and usability of our Website.
Lawful basis: Legitimate interests.

Marketing Communications
We may send marketing communications only where you have provided consent or where permitted under applicable law. You may unsubscribe at any time.
Lawful basis: Consent (where applicable).

4. Marketing and Advertising

We use advertising platforms such as Meta (Facebook) and LinkedIn to promote our services.

Our Website uses:

• LinkedIn Insight Tag
• Hotjar

These tools may collect behavioural and analytics data through cookies or similar technologies. We do not use contact form data for advertising retargeting purposes.

5. Cookies

Our Website uses cookies and similar technologies to:

• Ensure the Website functions properly
• Analyse traffic and user behaviour
• Measure advertising effectiveness

Some cookies are strictly necessary. Others require your consent.

You can manage your cookie preferences via your browser settings and any cookie consent tool presented on our Website.

6. Data Sharing

We do not sell or rent personal data.

We may share personal data with:

• Website hosting providers (e.g., AWS)
• IT and technical service providers
• Analytics providers (LinkedIn, Hotjar)
• Regulatory or legal authorities where required by law

We do not share website enquiry data with third parties for independent marketing purposes.

7. International Transfers

Due to the use of third-party service providers and cloud hosting services, personal data may be processed outside the United Kingdom.

Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain contact form enquiry data for up to two (2) years unless a longer retention period is required by law or necessary for legitimate business purposes.

Analytics data is retained in accordance with the settings of the relevant service providers.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

However, no internet transmission is entirely secure.

10. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Request restriction of processing
• Object to processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact enquiries@i-cms.co.uk.

11. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
www.ico.org.uk

We would appreciate the opportunity to resolve any concerns directly before you contact the ICO.

12. Children’s Data

Our Website is intended for business users. We do not knowingly collect personal data from individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of the Website after any updates constitutes acceptance of the revised Policy.

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